Support

Let’s get you
back to your space.

Help with connection, picture quality, sound and your workspace.

Our recommended setup

The best experience starts
with the connection.

Use Internet Sharing from your Mac when possible: Ethernet into the Mac, a dedicated Wi-Fi network out to Vision Pro. It can reduce wireless congestion and help your displays stay responsive.

No Ethernet available? Keep both devices on the same strong, private Wi-Fi network. Internet Sharing is optional, and results depend on your setup.

Set up Internet Sharing
EthernetMac Internet SharingApple Vision Pro

Start here

Pairing & connection

  • Keep your Mac awake and the companion running.
  • Use the same private network on both devices.
  • Check local-network and Screen Recording permissions.
  • Check whether a VPN, guest network or firewall is isolating the devices.
Walk through setup →

Make it comfortable

Picture & responsiveness

  • For the best connection, try Ethernet to your Mac with Internet Sharing to Vision Pro.
  • Start with fewer displays while checking picture quality.
  • Choose a streaming-quality setting suited to the task.
  • Use Looks Like for desktop text and workspace size.
  • Check stream health for connection or decoding issues.

Quality and Looks Like control different things: the stream and the logical desktop.

Sound & media

Hear what’s playing

Check the Mac’s audio settings, the current media source, and volume in VisionDesk. Media-control availability depends on the source. Protected streaming video may not permit display capture.

Your subscription

VisionDesk Pro

Restore Purchases using the Apple Account that subscribed. Manage renewal in your Apple subscription settings. Apple handles payment and refund requests.

Apple purchase support ↗

Still need a hand?

Tell us your Mac, visionOS and VisionDesk versions, what you were doing, and what happened. A short set of steps helps us understand the issue.

Open a support requestBrowse the FAQ ›

Support requests are public. Remove pairing codes, personal details and private screen content before posting.

Report a security issue.

Use the private advisory form for a potential vulnerability.

Private security report ↗